Responsible Gaming

At HeroSpin, we promote responsible gaming as an essential part of our customer care philosophy. Our goal is to ensure that entertainment remains enjoyable and safe, while helping players recognize and avoid the potential risks associated with problem gambling.

Maintaining Control

Gambling should always be viewed as leisure, not as a source of income. Most players enjoy the experience responsibly, but it’s important to keep perspective. We encourage you to:
• Play only with funds you can afford to lose.
• Avoid chasing losses or seeking instant refunds.
• Track the time and money you spend while playing.
• Take regular breaks from gambling.

If at any point you wish to stop playing, you can request a self-exclusion by contacting our support team at [email protected]. Upon request, your account will be closed for a chosen period. It remains your responsibility not to create new accounts during this time.

Recognizing a Problem

If gambling begins to interfere with your work, relationships, or wellbeing, it may be time to seek help. Warning signs include gambling alone for long periods, hiding playtime or spending, borrowing to gamble, or feeling anxious when unable to play. If these apply, professional support is strongly advised.

Support Organizations

For guidance and confidential help, contact:
• GamCare – www.gamcare.org.uk
• Gamblers Anonymous – www.gamblersanonymous.org
• Gambling Therapy – www.gamblingtherapy.org

Underage Protection

Access to our platform is restricted to individuals aged 18 and over. Any winnings from underage accounts will be voided. We also recommend parents use filtering tools such as Net Nanny™ (www.netnanny.com) to restrict access to gambling sites.

HeroSpin is committed to providing a secure, transparent, and responsible environment for all players.